Thank you for contacting the mail.com Support Team and your patience as we looked into this issue.

We regret to inform you that upon careful investigation and review by our mail security team, it has been determined that the account in question must remain blocked.

At mail.com, we place the highest priority on protecting the online security of all our customers. Unfortunately, this means we are occasionally forced to permanently block accounts that are associated with impermissible activity, as outlined in the mail.com Terms and Conditions.

We understand that you may not be directly responsible for the activity that caused your account to be blocked, and apologize for the frustration and inconvenience this has caused. However, because the decision to permanently block an account is based on serious security concerns, it is not possible to reverse it or to provide detailed information about the impermissible activity in question.

Thank you for your understanding and please accept our sincere apologies that we cannot further assist you in this case.

Kind regards,
Your mail.com Support Team