The following action has been taken:
Any payments made via Alipay, PayPal, or credit card within the last 6 months have been refunded.
If the refund has caused your service to expire, we will provide a one week grace period for any currently active services.
Any unpaid invoices have been cancelled. Any automatic billing will be disabled.
Any active services will have cancellation requests placed at end of term, if this is not automatically placed, please be sure to place a cancellation request yourself as your account will be closed, even if there is a renewal.
Any active services will continue until their expiry period, unless further notice is provided. Please only create a ticket if you qualify for free support under the agreement. For example, limited support specials will only qualify for reporting a valid technical issue with your service causing it to be inoperable. Otherwise, you may incur a support ticket fee, and as we are no longer accepting further payments from your account, it will result in the account being flagged for more immediate closure.
Once service duration has expired for all services, your account will be closed. Please do not make any further payments or service renewals on your account. Do not remove cancellation request. If cancellation request placed for your service is removed, all services will instead be changed to termination with a maximum of one week grace period.
If you have any disagreements, please feel free to contact us so we can instead proceed with the normal account closure process, which would be immediate termination of all services and account closure upon receipt of your ticket regarding this matter (we may still provide a grace period at our discretion in this case.) If there are any payment disputes on your account, your services and account may be immediately terminated and closed. If you have any other accounts, they may also be processed per the above, or as an immediate termination after the one week grace period (November 17th, 2023) without any further notifications.
以下行动已被采取：
过去6个月内通过支付宝、PayPal或信用卡进行的任何付款均已退款。 如果退款导致您的服务到期，我们将为任何当前活动的服务提供一周的宽限期。 任何未付款的发票都已被取消。任何自动计费都将被禁用。 任何活动服务都将在期末放置取消请求，如果没有自动放置，请确保自己放置取消请求，因为即使有续订，您的帐户也将被关闭。 除非另有通知，否则任何活动服务都将继续到其到期期限。请仅在符合协议下的免费支持资格的情况下创建工单。例如，有限的支持特价只有在报告您的服务存在有效技术问题导致其无法运行时才有资格。否则，您可能会产生支持工单费用，由于我们不再接受来自您的帐户的进一步付款，这将导致帐户被标记为更快的关闭。
一旦所有服务的服务持续时间到期，您的帐户将被关闭。请勿在您的帐户上进行任何进一步的付款或服务续订。不要删除取消请求。如果删除了您的服务的取消请求，则所有服务将改为终止，并获得最长为一周的宽限期。
如果您有任何异议，请随时与我们联系，以便我们可以改为按照正常的帐户关闭流程进行，即在收到有关此事的工单后立即终止所有服务并关闭帐户（在这种情况下，我们仍可能提供宽限期）。如果您的帐户存在任何付款争议，则您的服务和帐户可能会立即终止和关闭。如果您有其他帐户，则也可能按照上述方式处理，或者在一周后立即终止。
VirMach对客户的评价：
贱
1/5th of the accounts that received that immediately ignored anything written there, and made tickets about how they want to continue staying a customer, want to pay the invoices that got refunded, how they want invoices regenerated.
Definitely sounds like a group that loves being miserable then and digging themselves a bigger hole when they've been dealt with in the nicest way possible. Oh no, such wanton behavior, the provider gave me (1) a refund for the past 6 months any payments, (2) gave me up to several months of free service and made sure to provide an additional week of service in any case, (3) allows me to continue using any other services paid into the future as long as I don't do the one main thing I was requested not to do, let me immediately do that.
Does anyone remember last time when the biggest complaint was that services were suspended without giving a grace period? It could be handled in any way and people would still be upset that they can't continue buying from the provider they hate so much.
收到通知的账户中，有五分之一的用户立即忽略了那里写的任何内容，然后提交了工单，表示他们想继续保持客户身份，愿意支付已经退款的发票，以及他们希望重新生成发票。
这绝对听起来像是一群喜欢陷入困境的人，即使在以最友好的方式处理他们的情况后，他们还是会自寻烦恼。哦，不，这种放纵的行为，服务提供商给了我（1）过去6个月的任何支付的退款，（2）给了我长达几个月的免费服务，并确保在任何情况下提供额外的一周服务，（3）允许我继续使用未来支付的任何其他服务，让我去做任何事，我立即去做。
有没有人还记得上一次最大的抱怨是服务被暂停而没有给予宽限期的时候？无论采取什么方式，人们仍然会因为无法继续从他们如此讨厌的供应商那里购买而感到不满。